Terms & Conditions

Last updated: October 2026

Welcome to Megaterra, an online booking and lifestyle service platform managed and operated by PT Megah Nex Technology (“Megaterra”, “we”, “us”, or “our”).

Megaterra provides access to a variety of services, including ferry transportation, car rental, tours and travel, activities, golf, accommodation, souvenirs, and other related services offered by our affiliated brands, business partners, and third-party service providers.

Certain services available through Megaterra may be provided and operated directly by our affiliated brands or independent service providers. Therefore, specific bookings may also be subject to the terms, conditions, policies, and operational requirements of the respective service provider.

By accessing this website or completing a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, together with any other policies, guidelines and documents referred to incorporated by reference herein. Your access, search, use of or transaction on the Site indicate your acceptance of these Terms as well as any other policies and documents as referred to or hyperlinked in these Terms. If you do not agree to be bound by these Terms, please do not access, use or transact on the Site or make any bookings through our call agents. These Terms, together with any policies and documents referenced herein, constitute a legally binding agreement between you and Megaterra.

Please revisit this page before accessing, using, or conducting any transactions on the Site to ensure that you have reviewed and agreed to the most current version of these Terms. We reserve the right to amend, update, or modify these Terms (in whole or in part) at any time as necessary to comply with applicable laws and regulations or to reflect changes in our business operations and practices. We will make reasonable efforts to notify you of any updates by posting a notice or sending a notification through the Site. The most recent version of these Terms shall prevail over and replace all prior versions.

1. Booking

  • All bookings made through Megaterra are subject to availability and confirmation by the respective service provider.
  • Customers are solely responsible for ensuring that all information provided during the booking process, including passenger or guest names, contact details, travel dates, routes, identification details, and other required information, is complete and accurate.
  • Names provided for bookings should match the customer's valid identification document or passport where applicable.
  • A booking is considered confirmed only after successful payment and issuance of a booking confirmation, voucher, ticket, or other confirmation from Megaterra or the relevant service provider.
  • Prices, availability, and other booking details displayed on the Site may change at any time prior to confirmation of a booking.
  • Some services may have additional requirements, restrictions, age limits, check-in times, identification requirements, deposits, or other conditions imposed by the relevant service provider. Customers are responsible for reviewing these requirements before completing their booking.

2. Payment

  • Full payment may be required at the time of booking unless otherwise stated.
  • Megaterra may provide various payment methods depending on availability, including credit/debit cards, bank transfer, virtual accounts, QR payments, e-wallets, or other supported payment channels.
  • A booking will not be considered confirmed until the payment has been successfully received and verified.
  • Customers are responsible for ensuring that sufficient funds are available and that the payment information provided is correct.
  • If a payment fails, expires, is declined, or cannot be verified, the booking may automatically be cancelled or remain unconfirmed.
  • Megaterra is not responsible for additional charges imposed by banks, credit card issuers, payment gateways, or other financial institutions, including currency conversion fees, international transaction fees, or administrative charges.

3. Cancellation

  • Cancellation policies vary depending on the service, booking type, promotional rate, and service provider.
  • Customers should review the applicable cancellation policy displayed during the booking process or stated in their booking confirmation before completing the booking.
  • Some bookings may be non-refundable and non-cancellable, particularly promotional, discounted, special-event, or limited-availability bookings.
  • Where cancellation is permitted, cancellation fees may apply.
  • Failure to arrive, check in, board, collect a rental vehicle, or use the booked service at the scheduled date and time may be treated as a No-Show and may result in the booking becoming non-refundable.
  • Requests to change travel dates, passenger details, routes, accommodation dates, rental periods, or other booking information are subject to availability, the service provider's policy, and any applicable amendment fees or price differences.

4. Refunds

  • Megaterra cannot guarantee the exact timeframe within which an approved refund will be credited to the customer's account once it has been processed and submitted to the relevant bank or payment provider.
  • Approved refunds will generally be returned through the original payment method used for the transaction unless otherwise agreed or required.
  • Any applicable cancellation fees, administrative charges, payment processing fees, or other non-refundable amounts may be deducted from the refund.
  • The time required for a refund to appear in the customer's account may vary depending on the payment method, bank, payment provider, and service provider involved.
  • Megaterra cannot guarantee the exact date on which an approved refund will appear in the customer's account after it has been submitted to the relevant bank or payment provider.
  • If a booking is cancelled by the service provider, customers may be offered, depending on the circumstances and provider policy:
    • (1) An alternative schedule or service,
    • (2) Rescheduling or booking credit, or
    • (3) A refund of the eligible booking amount.
  • Refunds will not normally be provided for unused portions of a service after the service has commenced unless otherwise required by applicable law or agreed by the relevant service provider.

Payments made through virtual accounts, QRIS, and major credit cards are securely protected in escrow until travel services are fulfilled.

Questions about our terms or legal agreements? [email protected]